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Terms & Conditions

Subzero Dry Ice Blasting Services Sdn. Bhd. (1578179-U) - Terms and Conditions

Effective Date: 01/08/2024

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Welcome to Subzero Dry Ice Blasting Services ("Subzero"). By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

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1. Definitions

  • Client: Refers to any individual or entity that contracts Subzero for dry ice blasting services.

  • Service: Refers to the dry ice blasting services provided by Subzero, including but not limited to automotive, industrial, and residential cleaning.

2. Scope of Services

  • Subzero offers dry ice blasting services for various applications, including but not limited to automotive detailing, industrial machinery cleaning, and residential mold remediation.

  • Subzero will perform the agreed-upon services as outlined in the invoice or contract.

3. Quotations and Estimates

  • All quotations provided by Subzero are valid for a period of 30 days unless otherwise specified.

  • Prices may vary based on the specific scope of work, location, and any additional requirements.

  • Any changes to the scope of work after the contract has been signed will result in additional charges.

4. Payment Terms

  • Payments are due in full upon the completion of services unless otherwise agreed upon in writing.

  • Subzero accepts payments via bank transfers, credit cards and cash.

5. Cancellations and Rescheduling

  • Either party may cancel or reschedule the services with at least 4 days' notice. Cancellations made within 24 hours’ notice may result in forfeiture of the deposit.

6. Liability and Warranty

  • Subzero guarantees that all services will be performed professionally and in accordance with industry standards.

  • Subzero is not liable for any pre-existing damages, structural issues, or defects in the surfaces being treated.

  • Any damages directly caused by the service must be reported within 24 hours of service completion for a claim to be considered.

  • Subzero’s liability is limited to the cost of the services provided and will not exceed the total fee charged to the Client.

7. Service Disclaimer

  • Dry ice blasting services may not be suitable for all surfaces or environments. Subzero will assess the conditions prior to service and advise the Client on any risks.

  • Subzero is not responsible for any outcomes related to the misuse of the services, or where the Client failed to provide accurate information regarding the surfaces or conditions being treated.

8. Client Responsibilities

  • The Client must ensure that all areas to be serviced are accessible and free of obstructions.

  • The Client must provide accurate information about the surfaces and materials to be treated.

  • If access is not granted at the agreed-upon time, Subzero reserves the right to charge a wait fee or reschedule the service at the Client’s expense.

9. Health and Safety

  • Subzero operates under strict safety protocols. The Client agrees to adhere to all safety instructions provided by Subzero personnel during the service.

  • Clients are prohibited from being in the service area unless authorized by Subzero personnel for safety reasons.

10. Force Majeure

  • Subzero will not be held liable for any delay or failure to perform services due to causes beyond its control, including but not limited to natural disasters, accidents, labor disputes, government regulations, or other unforeseen events.

11. Confidentiality

  • Subzero agrees to keep all client information confidential and not disclose it to third parties unless required by law.

12. Governing Law

  • These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from these Terms shall be resolved in the courts of Kuala Lumpur.

13. Amendments

  • Subzero reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to the Client in writing or via email and will take effect immediately.

14. Entire Agreement

  • These Terms and Conditions, along with any other agreements or documents incorporated by reference, constitute the entire agreement between Subzero and the Client, superseding all prior agreements, communications, and understandings, whether written or oral.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

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